Unified Communications Solutions

Unified2

Business communications has changed dramatically over the last few years. It's no longer just about the phone and email. Today's global economy and plethora of devices demand a new communications strategy. Effective business communications must support voice, video and data through a variety of devices.

 

Our Business Communications solution was created to meet those needs. Our Unified Communications system integrates email, instant messaging, voice messaging, telephones, calendaring applications, Web collaboration, even video. Such capabilities lower the barriers to virtual collaboration, helping speed decision making, reducing communications bottlenecks, and boosting overall employee and organizational efficiency.

There are five basic technology components of our Business Communications system:

  • IP Telephony: Enables organizations to run their voice, data, and video communications over a single, converged network. Includes call-processing software, telephones, and endpoint devices.
  • Unified Communications Applications: Include features that integrate presence and preference information and desktop business tools. Includes unified communications, messaging, and conferencing products.
  • Contact Center Applications: Software that adds multichannel contact-center and self-service capabilities.
  • Communications Infrastructure: Cisco routers and switches form the foundation for an integrated communications system.
  • Management Tools: Software that actively monitors voice elements in the network
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